Contact Center Features
All the features you need to streamline your agents-to-customers omnichannel communication, in one self-provisioned, easy to manage, automated Contact Center.
Automate, manage and enhance your customer’s inbound activity.
Review customers’ details before communicating with them to shorten call and improve your service.
Maintain high-quality standards of customer services through the call center software’s call recording facility.
Automatic Call Distribution (“ACD”)
Distribute your incoming calls among available agents using specific pre-defined strategies.
Set up an optional call back option to reduce calls queues or set up a callback reminder for sales and follow ups.
Easily route calls to agents at another or remote locations.
Multi Level IVR
A flexible “Drag-and-Drop” Call flow manager that helps with routing customer to the right agent using advanced (but easy to build) Multi-Level IVR (Interactive Voice Response) and Auto Attendants.
Transfer the calls to specific agent based on predefined skills, respective department or specific team, based on your routing rules.
Scripts that are pre-defined according to the call analysis.
Accumulate Customer Feedback
Set up feedback questions and get better customer responses compared to emails & SMS.
Automate, manage and enhance your agents’ outbound activity.
Let the dialer efficiently place calls to the customers for the agents so they can focus on assisting customers in a better way.
One Click Dialing
Make it easier for your agents to contact your customers instead of wasting time on finding and rekeying phone numbers.
Equip your agents with scripts that are built in to the system or the specific outgoing campaign.
Tag your call outcome for better tracking and monitoring purposes.
Allow your agents to schedule calls, set reminders and track their progress.
Idle Time Filter
Filter out unprolific calls such as answering machines or busy tones guarantees high call connections while reducing agent idle time.
Review customers’ details before communicating with them to personalize the reach out and improve your service.
Leave a recorded voicemail to save your agent’s time and avoid any mistakes.
Dynamic Caller ID
Set a dynamic caller ID based on the contacts location.
General Operations Feature
Run a smooth, efficient and productive call center.
No installations are required. The system is easy to use and simple to operate.
Fully customizable and flexible automation capabilities for call flow, greetings, IVR input and much more.
AI Driven Quality Analysis
Automatically rank the agents based on their voice tone, Language Proficiency, quality of query resolution or any predefined ranking criteria for agents.
Fully integrated to your CRM to enhance the experience and improve productivity.
Converse with customers and deliver best assistance to them through the highly secured system.
Real Time Analytics and Reports
Monitor and analyze agent performance to boost productivity. Out platform offers various custom reports.
Ensure higher connection rates with a predictive dialing algorithm that automatically and intelligently tweaks the connection strategy.
Get a real time overview of your contact center, generate reports and gain important insights.
Unlock your contact center potential:
Starting at $44.95/month