Cloud Communication System Features
Enable customers and employees to simply communicate.
Mobility
Seamlessly transition between different channels, users, and devices.
Call Transfer and Forwarding
Bump, redirect or forward incoming calls to an alternate number.
Online Operator Console
A centralized overview of calling activities, including call management.
Voicemail
Allow users to exchange personal voice messages, and to select and deliver voice information.
Fax-to-Email
Allow senders to use a traditional fax machine, which is then converted into a PDF and sent as an email attachment.
Personal Parking
Hold and transfer calls between private extensions (e.g., executives and their assistants).
Find Me / Follow Me
Receive calls at any location on any device.
Hot-Desking
Allow employees to share IP phones while using their own extension numbers.
Voicemail-to-Email
Receive voicemail messages in your email inbox with call details and an audio file of the message.
Call Parking
Place a call on hold on one device and continue the conversation from another device.
Productivity and Efficiency
Save time and money without compromising quality.
Click-to-Dial
Digital dialing saves time on each and every call.
Cross-Site Extension Dialing
Segregate multiple locations into different accounts and enable extension dialing between sites.
Call Logs
Call logs provide a detailed record of inbound and outbound calls.
Call Detail Records (CDRs)
CDRs provide metadata from inbound and outbound calls and messages.
Extension Dialing
Allow internal and external callers to quickly contact specific individuals or groups.
Text-to-Speech
Convert text into human-like speech that can be used for voicemail and auto attendant greetings.
Experience
Reach the right person, at the right time.
Time-of-Day Routing
Route calls to different destinations depending on the time of day.
One-Touch Phone Set Up
Easily assign, program, and apply configurations to an IP phone.
Music-on-Hold
Play recorded music to callers who have been placed on hold.
Presence / BLF Key
Allow users to see the status of other users (only available with supported phones).
Dial-by-Name Directory
Reach the right person without going through an operator.
Voicemail Transcription (English Only)
Transcribe your voicemail into readable text.
Custom Recordings
Upload pre-recorded media files or record straight from your device to be used with voicemail and auto attendants.
Unlock your potential